Returns and Shipping

Returns and Shipping

RETURNS & REFUND

In the unlikely event that your merchandise arrives damaged, you should email us a photo of the damaged product with the Company Code. You must email us about any damaged items in your shipment within 48 hours of receiving your order. Our team must receive and approve your return request. Once your request is received and approved, we will arrange for a return pick up at an agreed upon time. 

Products that are eligible for return for any other reason including Delivery by Error, can be returned within 7 days of receiving the merchandise.In order to maintain fairness to our craftsmen, as well as keep our prices fair, many items are "Final Sale" and some products thus, may not be eligible for returns. Please understand which products are eligible for returns before purchasing.

Upon authorization of returns, we will gladly offer you an exchange or refund. You could choose to get a full refund in the form of store credits or get a refund on your original credit or debit card used for payment in which case return shipping charges and a stocking fee might be applicable. Items that may have been damaged, defective or sent by error will be fully refunded.

All refunds processed are credited through the original mode of payment. That means, money originally paid for through bank transfer will be transferred back to your bank account and payments made by credit card will be reversed and reflect on your credit card statement. 
You will receive an email once the refund is initiated by us. 

All returns are subject to the discretion of  handworkz.com and we aim to process all returns and refunds within 15 days of receipt of intimation. If you have any questions about your return, feel free to reach out to us at info@handworkz.com

CANCELLATIONS

We will be able to accept order change or cancellation requests any time before we ship your order. Unfortunately, we cannot cancel orders once the shipment is out of our warehouse for delivery.

For any other questions or clarifications, please reach out to the our team at info@handworkz.com

 

SHIPPING

At  handworkz.com, we take great care in delivering your products to you, and we partner only with reputed national couriers. Shipping within India is FREE for all orders above INR 500. For orders below that, we charge according to weight and destination. 
Since, your order may have a unique item which requires custom building, the shipping time may vary. The shipping details are given to the best of our ability with the product itself. We also keep you posted for tracking information.
Shipping charges are levied on the descretion of  handworkz.com

Our courier partners will be able to deliver the shipment to you between Monday through Saturday: 9am to 7pm. Working days exclude public holidays and Sundays. Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.